Core Values
Actions that set us apart
QUALITY
We maintain quality by putting our money where our mouth is:
- To attract and keep the best people, we offer superb salaries and benefits, along with manageable caseloads. We cross-train staff in the full range of business immigration topics, so that paralegals and attorneys advance their careers while better serving clients.
- To keep our promises to clients, ImmigrationTracker is the only software to seamlessly measure both caseload and turnaround times for the steps of each case.
- To keep People at PLG and clients at the top of the field, we conduct ongoing training sessions, and constantly disseminate up-to-the-minute broadcasts discussing the latest developments in immigration law.
TIMELINESS
To keep our word to clients about case processing times, we have the country’s most sophisticated online reporting system for turnaround times. Ensuring nothing falls through the cracks, we measure total case preparation time and even record the time for each stage of each case. We’re proud to show prospective clients reports of our actual case turnaround times. Just ask!
RESPONSIVENESS
We return calls and emails promptly, almost always within a business day for the less time-sensitive matters. For urgent matters, our Administrative Team can page any one of us during office hours. All Supervising Attorneys and some paralegals also have firm-provided cellular phones for after-hours or emergency calls from our corporate client representatives. In addition, we proactively stay on top of each immigration matter, issuing regular reminder emails for specific types of cases, and notifying clients (employees and HR) at various milestones of each case.
Member of the Alliance of Business Immigration Lawyers (ABIL), offering consistently high quality services in 50+ countries.
