Client Satisfaction

Rated Tops for Legal Advice & Communications

Pearl takes pride in maintaining the industry’s highest NPS score and client satisfaction ratings.  Measured monthly to ensure accuracy, our clients’ well-being and full satisfaction is our primary focus.

  • 98% Highest Marks (5/5 Ratings)
  • 1.9% Satisfactory (3/5 Ratings)

10X Success

U.S. H-1B Cases Won vs. the National Average

U.S. Denial Rates for H-1Bs, the go-to visa for tech talent, have tripled over the last two years, making immigration expertise even more critical to be able to attract and retain global talent. Pearl’s dedicated teams work tirelessly and employ the best strategies to get to yes. Our 98.9% Actual Success Rate* speaks volumes!

 

 

Consistent 80+ NPS Score

World-Class Employee Experience

Pearl’s relentless focus on the employee experience shows in our net promoter score. With 70+ considered to be a world-class result, law firms on average top out at 25 on this recognized gold standard for measuring customer loyalty for businesses of all types. Consistently scoring above 80, our clients overwhelmingly would recommend Pearl (and often do!) to a friend or colleague.

Monthly NPS Report

Latest Survey: July 2020

In line with our commitment to providing the highest level of customer service, Pearl conducts ongoing monthly surveys with each of its
clients’ workforces.

These surveys serve to gather invaluable and actionable feedback directly from the thousands of foreign nationals who rely on the Pearl Team and technology to manage their immigration cases each month.

"A dream team that I wish could extend to every area of my work. You consistently raise the bar for excellence. You make my job easy and rewarding."

Lisa S., Global Mobility Manager

"This is an amazing law firm. You guys are fast and very responsive. I had all my questions answered almost immediately by the awesome team. Thank you for helping me through this process. You guys rock!"

Gurleen K., Marketing Analyst

"Detailed explanation on my application when I had some tough questions. I appreciate the quick response to my concerns and helping me get comfortable with the process. Thanks to the whole Pearl team!!"

Navita A., Salesforce Consultant

"Super helpful and knowledgeable…I felt so prepared with everything the Pearl team had done for me!"

Milo P., Implementation Consultant

"Empathetic, professional and extremely helpful. Couldn’t speak more highly of the service we received."

Lisa D., Senior Human Resources Business Partner

"Awesome journey to my Green Card. It has been a pleasure to have you as legal team. Always reachable for questions."

Rocio R., Software Developer

"Very positive team that is always ready to help through mail but happy to jump on a call. Keeping me updated throughout the Green Card process is highly appreciated"

Karim C., Brand Marketing Manager

"The team had current knowledge on what is going on with recent administration. And with that was able to provide clear per-view and what steps should be taken and what not. It was easy for me to understand and navigate through the complexity of immigration."

Pronita G., Site Reliability Engineer

"The PLG provides professional, experienced, and truly efficient services. They always give you correct and up to date information about your application….They really do great jobs!"

Ryan W., Senior Principal Software Engineer

"Peace of mind! The way how professionally Pearl team handles your case you can be so confident that they will get it for you."

Thomas P., Senior Software Engineer

"Serious, professional, thorough, fast and efficient. Honestly the best experience I’ve had with immigration so far."

Fabio C., Senior Mobile Engineer

"Extremely happy working with the Pearl team. Right from gathering documents to handling my RFE response for my H1b visa, the Pearl team was very cooperative and prompt in response. Very qualified lawyers who can handle any case."

Pankhuri B., Senior Financial Analyst

"The Pearl team is always one step ahead. They communicate every minute details and never miss even smallest inputs provided. Team members consistently clear queries and never leave any gray area. I’ve never seen any legal team which is so dedicated and knowledgeable."

Prashant B., Senior QA R&D

"The Pearl team who handled my H-1B transfer is very professional, and they provided immigration service with great quality. They respected my thoughts and suggestions… I’m looking forward to working with them again."

Christina Z., Consumer Research & Analytics Analyst

"My I-140 application felt as a very easy process because of the Pearl involvement. I wish my PERM was also filed by Pearl so that I could get the best result, but unfortunately it was done by the previous law firm."

Ajo J, Technical Account Manager

"I like how Pearl people care about the cases and follow up on a very careful and organized schedule. I was confident they were on top of everything all the time. Also, they were always available for on-demand meetings and questions."

Amin F., Lead Software Engineer

"The Pearl team is simply the best. My wife and I have worked with 3 other firms in the past, but Pearl is hands down our favorite."

Tushar B., Director Solutions Engineering

"We would have been lost without our Pearl attorney. He was always there for us in the darkest hours. We couldn’t be more grateful for his devotion to his clients."

Veronica A., Senior Director Professional Services

"I highly value their competency, responsiveness and their web portal. One technical detail that I valued a lot was that personal information that I once entered translates over between different VISA petitions. This saved me quite a lot of time."

Martin V., Senior Machine Learning Engineer

"My team at Pearl is extraordinary in what they do. I never had to wait for a few hours to get the right answer. They advised me on various fronts and gave me proper guidance. The difference between them and the previous company is day and night."

Praveen R., Principal Cloud Architect